On the Day of the Interview: Making a Lasting Impression
The day of a job interview is a critical moment in any recruitment process. It is the culmination of weeks or even months of preparation, research, and self-reflection. According to Tews, Stafford and Michel (2018), interview etiquette—the customary code of professional behaviour expected during job interviews—plays a decisive role in hiring outcomes. Employers form their initial impressions within seconds of meeting a candidate, and these first moments can significantly influence the final decision. This essay discusses how to present oneself effectively on the day of the interview, covering appearance, punctuality, communication skills, non-verbal cues, and overall professionalism. 1.0 The Importance of First Impressions First impressions are powerful and often enduring. Forbes and Jackson (1980) demonstrated that interviewers’ initial perceptions of a candidate’s non-verbal behaviour, such as posture, eye contact, and handshake, have a measurable impact on their evaluations. Appearance, punctuality, and confidence all contribute to shaping that impression. In practical terms, this means dressing appropriately for the organisation’s culture. As Sapra (2025) notes in Mastering Interview Skills: A Comprehensive Guide, even when an organisation has a casual dress code, candidates should opt for formal, clean, and well-fitted attire on the day of the interview. Dressing professionally conveys respect, seriousness, and attention to detail. For example, a finance graduate applying to a corporate bank should wear a tailored suit, whereas a design applicant might opt for professional yet creative attire that reflects the industry’s style. Research by Kaushik and Kaushik (2011) further confirms that appearance and grooming are considered part of a candidate’s “soft skills” — non-technical attributes that influence employability. Employers often associate professionalism in appearance with reliability and competence. 2.0 Arriving Prepared and Punctual Punctuality demonstrates reliability and good time management — essential traits for any job. Candidates are advised to plan their route, check public transport schedules, and allow extra time for unforeseen delays. As Turner (2004) points out in Behavioural Interview Guide, arriving late can create a negative impression that may overshadow even strong interview responses. Arriving early, on the other hand, offers an opportunity for composure and mental preparation. Candidates can review their notes, observe the organisation’s environment, and perhaps gather useful insights from company literature in the reception area. This proactive approach aligns with Lim, Chavan and Chan’s (2014) findings, which suggest that awareness of organisational culture prior to the interview correlates positively with performance outcomes. Moreover, small courtesies—such as greeting the receptionist warmly and maintaining a polite demeanour—are crucial. Tews et al. (2018) found that respectful behaviour toward all staff members, even those not on the interview panel, can influence overall hiring decisions. A polite conversation with a receptionist or assistant can indirectly reinforce the impression of a candidate’s interpersonal skills. 3.0 Managing Nerves and Building Confidence Almost all candidates experience nervousness before an interview. Bass (2016) in Journal of Higher Education Theory and Practice suggests that moderate levels of anxiety can actually enhance performance by sharpening focus. The key is to manage it effectively through breathing techniques, positive self-talk, and preparation. A confident yet humble demeanour demonstrates emotional intelligence — the ability to manage emotions under pressure (Paulhus, Westlake & Calvez, 2013). Candidates should remember that interviewers expect some nervousness; authenticity and enthusiasm are valued more than perfection. A firm handshake, steady eye contact, and a natural smile help establish rapport. For example, during a graduate assessment at PwC, candidates are often evaluated on “impact and presence”. Those who maintain eye contact, engage warmly, and demonstrate self-awareness tend to score higher (CIPD, 2024). 4.0 Communication and Active Listening Effective communication lies at the heart of a successful interview. Candidates should speak clearly, at a moderate pace, and maintain an appropriate tone. Tan, Teoh and Tan (2016) found that candidates who balance confidence with politeness through language choices and tone are more likely to be perceived as competent. Listening attentively is equally important. Candidates should avoid interrupting and respond directly to what is asked. If a question is unclear, asking for clarification is acceptable and even shows composure and professionalism (Tews, Frager & Citarella, 2018). A practical technique for structuring answers is the STAR method (Situation, Task, Action, Result), which ensures responses remain focused and evidence-based (Turner, 2004). For instance, when asked about teamwork, a candidate might describe a project where they collaborated to meet a tight deadline, detailing their specific contribution and the outcome. Non-verbal communication also plays a crucial role. According to Forbes and Jackson (1980), body language, eye contact, and gestures can significantly influence an interviewer’s perception. Leaning slightly forward, maintaining an open posture, and nodding while listening demonstrate engagement and respect. Conversely, crossed arms, slouching, or fidgeting may suggest disinterest or anxiety. 5.0 Demonstrating Enthusiasm and Motivation Employers consistently value enthusiasm, motivation, and commitment. Research by Fletcher (1992) in the Journal of Business Ethics found that recruiters interpret enthusiasm as an indicator of both work ethic and potential organisational loyalty. Candidates can demonstrate motivation by referencing specific details about the company — such as recent projects, community initiatives, or values that align with their own. For example, a candidate interviewing for a sustainability-focused firm might say: “I was impressed by your company’s recent carbon-neutral initiative, and I’d love the opportunity to contribute to future environmental projects.” This approach conveys preparation, interest, and alignment with company values. Even when asked about challenges or past mistakes, maintaining a positive, reflective attitude is crucial. As Risnawati (2023) notes, candidates who display ethical self-awareness—acknowledging setbacks and explaining what they learned—are viewed as mature and coachable. 6.0 Asking Insightful Questions At the end of most interviews, candidates are invited to ask questions. This is not merely a formality; it’s an opportunity to demonstrate critical thinking and genuine engagement. According to Tews et al. (2018), well-prepared questions indicate intellectual curiosity and professional maturity. Examples of good questions include: “What qualities do successful employees in this role tend to share?” “How does the organisation support professional development and progression?” Candidates should avoid questions about salary or benefits at this stage, as these can appear premature unless … Read more