Customer Service Consumer Behaviour: Customer Preferences and Decision-Making Explained May 10, 2024 Mohammad T Islam (BSc, MBA, MEd) Customer service is a critical component of organisational success, encompassing strategies, skills, and practices designed to understand and meet the evolving needs of customers. It involves building meaningful relationships, enhancing…
Marketing Management Marketing: Overview of Key Study Topics Within the Field May 9, 2024 Mohammad T Islam (BSc, MBA, MEd) Marketing is a multifaceted discipline concerned with the processes of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large (Kotler & Armstrong,…
Strategic Management Strategic Management: Overview of Key Study Topics Within the Field May 8, 2024 Mohammad T Islam (BSc, MBA, MEd) Strategic management is a systematic process that involves the formulation, implementation, and evaluation of actions and initiatives aimed at achieving an organisation’s long-term objectives (David, 2021). By aligning an organisation’s…
Human Resource Management (HRM) Powerful Strategies to Build Trust with Your Employees May 8, 2024 Mohammad T Islam (BSc, MBA, MEd) Powerful Strategies to Build Trust with Employees Building trust in the workplace is a fundamental leadership priority and a critical driver of organisational success. Trust influences employee engagement, innovation, commitment,…
Human Resource Management (HRM) The SBI Feedback Model: Essential for Enhancing Talent Growth in Organisations May 8, 2024 Mohammad T Islam (BSc, MBA, MEd) Feedback plays a central role in organisational development, talent growth, and leadership effectiveness. Among the most widely adopted frameworks for feedback is the SBI feedback model, developed by the Centre…
Human Resource Management (HRM) Sandwiched Feedback: A Balancing Act of Constructive Criticism May 8, 2024 Mohammad T Islam (BSc, MBA, MEd) Feedback is a critical component of learning, performance improvement, and workplace communication. Among the many feedback models available, the Sandwich Method, sometimes called the sandwiched feedback approach, has been one…
Entrepreneurship Entrepreneurship: Overview of Key Study Topics Within the Field May 7, 2024 Mohammad T Islam (BSc, MBA, MEd) Entrepreneurship is a multidimensional field that plays a vital role in fostering economic growth, technological progress, and social transformation. At its core, entrepreneurship refers to the recognition, evaluation, and exploitation…
Change Management Change Management: Overview of Study Key Topics Within the Field May 7, 2024 Mohammad T Islam (BSc, MBA, MEd) Change management refers to the structured process of preparing, equipping, and supporting individuals and organisations to adopt new processes, technologies, and behaviours successfully (Cameron & Green, 2015). In an era…
Etiquette & Manners What’s the Difference Between Being Nice and Being Kind? May 7, 2024 Mohammad T Islam (BSc, MBA, MEd) In the realm of human interaction, “being nice” and “being kind” are terms often used interchangeably. At a glance, both imply politeness, goodwill, and positive regard for others. However, beneath…
Leadership Leadership: Overview of Key Study Topics Within the Field May 6, 2024 Mohammad T Islam (BSc, MBA, MEd) The study of leadership is a rich and multifaceted field that encompasses a wide range of theories, styles, and practical applications. As societies, organisations, and institutions evolve, so too does…
